Parties:

Sea & Mountain Adventures Oy (SMA Oy)
Mailing address: Rikhardinkuja 8 C, 02700 Kauniainen, FINLAND
Tel. +358 50 5440802
E-mails: sma@sma.fi, info@NuuksioReindeerPark.fi
Business ID: FI10175787

Booking terms

These conditions apply to products and services to be leased or booked. They will be commonly addressed to as “target”.

Booking

The client agrees to familiarise themselves with the description and instructions of the booking target(s) as well as the conditions related to booking.

The booking booking made by the Customer is binding when the order/payment confirmation is sent to the email address provided by the Customer. 

The client shall pay the booking with the payment option of their choosing in compliance with the conditions related to the payment option.

The booking system will send the booking/payment confirmation to the e-mail address given by the client.

SMA Oy is not responsible for unsuccessful bookings, in which case the client shall contact SMA Oy with no delay to rectify the situation. In this case, SMA Oy does not guarantee that the target remains available. If the target is no longer available, the payment will be returned or the booker will be offered another target if possible.

Cancellations and changes

Cancelling date is the date when SMA Oy has been notified of the cancellation.
The client is responsible for sending the cancellation on time. See general conditions for cancellations.

If the client cancels the reservation:

  • If the reservation is less than 7 days before the start of the rental period, the full booking price will be charged. 

  • For cancellations less than 30 days but at least 7 days before the start of the booking, 50% of the price will be charged. 

  • For reservations of 30 days or more, a delivery charge will be applied. The delivery charge is 25 € (incl. VAT 24%).

Owner’s right to cancel a booking:

  • In the case of force majeure, SMA Oy may terminate the lease agreement. The termination will be notified with no delay to the client who leased the target.

  • In this case, the client has the right to be reimbursed with the entire rent he has paid.

  • Any costs incurred by the customer as a result of the termination of the lease due to force majeure will not be reimbursed.

Damage compensations

  • The client is liable to compensate SMA Oy for any damages caused by the client to the target. The customer is also responsible for other people visiting the target and any damages caused by them during the booking.

  • SMA Oy will not reimburse any damages or costs to the client caused by natural elements such as insects, animals, frost heaving or unforeseen weather conditions.

Complaints

  • Any complaints shall always be made as soon as possible upon emerging problems.

  • If a satisfactory solution cannot be attained or there are claims for refunds, the complaint shall be sent in writing within one month from the end of the lease time.

  • SMA Oy will make an effort to process the complaint as soon as possible, however, within a maximum of one month.

  • If the client and SMA Oy fail to reach an understanding, the client may refer the disagreement to be processed by the Consumer Disputes Board.

Transaction conditions

Establishing the agreement

  • The binding purchase agreement shall enter into force when the booking has been confirmed (booking confirmation / payment confirmation).

  • The booking confirmation / payment confirmation shall be sent to the client by e-mail.

Payment conditions

  • SMA Oy applies reliable and safe payment transfer operators to their services.

  • SMA Oy does not save bank account or credit card data at any point.

  • The client agrees to comply with the conditions of the payment option they have chosen to use.

  • Payment using SMA Oy invoice (for companies and organisations)

    • The invoice is only intended for companies and organisations.

    • The invoice is payable at or before the due date marked in the invoice.

    • If the invoice of the booked target or product has not been paid at the due date, the booking will be removed and the target will be returned to the store.

Conditions for cancellations

  • Paytrail Oyj (2122839-7) is the payment transfer operator and payment service provider used. Paytrail Oyj is shown as the payment receiver in the credit card bill, and they transfer the payment to the seller. Paytrail Oyj has a licence to act as a payment institution.

Paytrail Oyj, business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä, FINLAND
Tel: +358 207 181830

  • If the payment transaction has not been successfully completed at the time of booking, SMA Oy will not process the booking.

General conditions

  • All prices shown in the web service include value added tax.

  • We apply dynamic pricing in the lodging resorts. The prices depend on the time of booking and may vary monthly, weekly and daily.

  • We sell products to private persons of age and to company clients.

  • We reserve the right to change prices.

  • The client is responsible for providing correct information.

  • SMA Oy has the right to use and release registered address information for direct mail, distance sales and other direct advertising as well as market and opinion surveys, unless explicitly forbidden by the client. The forbiddance can be made to the contact information mentioned in the conditions.

  • We reserve the right to change our transaction conditions. Prior to booking, the client must familiarise themselves with the transaction conditions in force at the time.

  • Our store includes products from several different sellers, which you can collect in the same shopping basket and finally pay using credit card, web bank or invoice in one payment transaction. Each seller operates independently, and the product bookings and payments always go directly between the client and the seller.

Invoicing conditions

Advance information: Will be notified and agreed with the client with separate e-mail dialogue in the form of a tender or a booking (or a comparable event notification in media administrated by the service provider, for example web, FB, Twitter or Instagram pages) and include a description of the activity content, routes and their levels of difficulty.  

In addition, it defines: The time and duration, place, number of participants, female/male distribution and approximate age distribution, guiding language and any accessibility restrictions to be aware of.                

Prices: Will be defined according to contents separately specified in the booking: Program, services such as meeting, dining and sauna.

Price includes: Nature and wilderness guide services needed for the program, the program itself and equipment, planning and arrangements needed for it. And other separately booked and mentioned content.

Payment condition: Net 7 days

Validity and payment: The tender is valid for 7 days from the date the tender was given, unless otherwise agreed with the tenderer. The tender must be confirmed by e-mail by latest 14 days before the event date. The number of participants must be locked by latest one week before the event date. 

The above-mentioned terms apply in the case of an event or product of a private nature for an individual group, such as company or organisation or equivalent, and the invoicing has been agreed to be realised either as paper or electronic invoicing, unless the client uses the payment gateway service in our web store.

Events/occasions/products intended for private persons must be paid using the payment gateway of the web store when confirming the booking, by latest before the occasion/event starts. Targeted product/event-specific payment instructions are always given. See product-specific information in service providers’ advertisements.

We reserve the right to make changes in the program due to safety reasons or schedule changes not caused by the service provider.

Wear clothing suitable for the climate, sturdy hiking shoes, sneakers for canoeing. The booker must remind the participants to bring their personal medication.

Obs, for canoeing we require swimming skills.

Information about allergies (food or other) or mobility restrictions must be given to yours truly/the service provider by the latest one week prior to the event.

The item is specified in the destination description whether it is a log villa Karhunpesä, Safarihouse or Villa Kotkankallio; accommodation in the Igluhut; WhiteReindeer teepee restaurant; InipiSPA sauna&bath; dining; Nuuksio Reindeer Park. 
• The customer has access to the property during the rental period as well as for the specified services. 
•  If the customer notices a defect or other objection in the spot, he / she must immediately report it to the reservation manager. 
• In the accommodation reservation, the customer takes care of the cleanliness of the property with the courtyards, leaving the rooms in the same condition as on arrival.
• Normal final cleaning is included in the rent of the cottage or Iglu Hut.
• Any additional costs for cleaning will be charged to the customer.
• The number of people staying in the cottage or in the IgluHut must not exceed the person capacity mentioned in the offer.
• The Safari House, Villa Kotkankallio, WhiteReindeer teepee, and the InipiSPA have alcohol licensing rights, so the regulations related to these must be respected.
• We reserve the right to program changes due to security issues or changes to the schedule that are independent of the service provider.

Liability: The liability insurance of the service provider’s operations is considered to enter into force upon commencement of direct activities upon reception of the group, and to cease upon finishing the direct activities. Participation in all activities is voluntary. If the event entails the use of premises or services (hotel or equivalent dining, meeting or sauna) of a third party, not administrated by the service provider, the third party holds the liability for this part.

Insurances: Check that your group has an accident insurance and how extensively it covers, for the part of your company, the content and duration of the event as well as transportation to and from the event. If your group does not have a valid accident insurance that covers the event and content thereof, if you wish we can insure your participants with a separate agreement. The price of an accident insurance consists of the number of participants, the nature of the activities and the desired coverage and content of the insurance. For example, an accident insurance that includes canoeing is about 8 Euros per participant. It covers immediate first aid measures and some physical rehabilitation. The booked insurance will be added to the invoice.

Note: We reserve the right to deny participation to the activities of an intoxicated person, or a person who uses intoxicating substances during the activities, if required for safety reasons. Canoeing requires absolute zero tolerance for intoxication.

Additional information on the event:
Susanna Almén tel.  +358 50 5440802
sma@sma.fi, info@NuuksioReindeerPark.fi